How you can "outserve" Giants

Your Hidden Weapon

You "outserve" giants with care.

Your small size is the edge.

Be likable and reply fast.

Give perfect service to each.

This weapon big firms lack.

You can differentiate even when products and prices match.

Focus on making every customer feel cared for.

Reply faster than others.

Be likable in every interaction.

As a startup you can give full attention to one client.

Big companies cannot make every client feel special.

Resolve issues fully when they arise.

Show that you care about their success.

Customer service is your hidden weapon.

People buy from those they like and who care.

Work on these soft skills.

Deliver perfect service.

Make clients know they are your priority.

Assignment:

Work on customer service and likeability as a startup because that is your hidden weapon against bigger companies that manage too many clients to care the same way.